Clik here to view.
SCO (System Center Orchestrator) 2012 Beta 1 – Overview
The next Release of Service Manager (SCSM 2012) will be available around end 2011. To drive automation to the next level, SCSM 2012 will contain a connector to System Center Orchestrator 2012 (today...
View ArticleClik here to view.
News in SCSM12 (Beta) #3 – Automation of Service Requests
In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is...
View ArticleClik here to view.
News in SCSM12 (Beta) #7 – Connectors
To use Service Manager you first have to generate objects in the CMDB. To quickly fill the Configuration Database with lots of objects from good quality, SM12 offers different connectors. This concept...
View ArticleClik here to view.
News in SCSM12 (Beta) #8 – Permissions for triggering System Center...
This question comes up a lot: “What permissions are needed to trigger runbooks in System Center Orchestrator?” Sure, you can give all service accounts administrative permissions on all components and...
View ArticleClik here to view.
Self Service Software Ordering (using SCSM, SCCM and SCO)
This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is...
View ArticleClik here to view.
More transparency in SLO Management by reusing the “Target Resolution Time”...
SM12 has a great feature for Service Level Management. I will not go into any details because this was already described here or here. With SM12 you are very flexible to deal with different service...
View ArticleClik here to view.
SCO (System Center Orchestrator) 2012 Beta 1 – Overview
The next Release of Service Manager (SCSM 2012) will be available around end 2011. To drive automation to the next level, SCSM 2012 will contain a connector to System Center Orchestrator 2012 (today...
View ArticleClik here to view.
News in SCSM12 (Beta) #3 – Automation of Service Requests
In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is...
View ArticleClik here to view.
News in SCSM12 (Beta) #7 – Connectors
To use Service Manager you first have to generate objects in the CMDB. To quickly fill the Configuration Database with lots of objects from good quality, SM12 offers different connectors. This concept...
View ArticleClik here to view.
News in SCSM12 (Beta) #8 – Permissions for triggering System Center...
This question comes up a lot: “What permissions are needed to trigger runbooks in System Center Orchestrator?” Sure, you can give all service accounts administrative permissions on all components and...
View ArticleClik here to view.
Self Service Software Ordering (using SCSM, SCCM and SCO)
This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is...
View ArticleClik here to view.
More transparency in SLO Management by reusing the “Target Resolution Time”...
SM12 has a great feature for Service Level Management. I will not go into any details because this was already described here or here. With SM12 you are very flexible to deal with different service...
View ArticleClik here to view.
SCO (System Center Orchestrator) 2012 Beta 1 – Overview
The next Release of Service Manager (SCSM 2012) will be available around end 2011. To drive automation to the next level, SCSM 2012 will contain a connector to System Center Orchestrator 2012 (today...
View ArticleClik here to view.
News in SCSM12 (Beta) #3 – Automation of Service Requests
In my last blog post I talked about the new Service Request Work Item type and how to use them. Service Requests are great, but it would be even cooler to automate the IT processes behind it. This is...
View ArticleClik here to view.
News in SCSM12 (Beta) #7 – Connectors
To use Service Manager you first have to generate objects in the CMDB. To quickly fill the Configuration Database with lots of objects from good quality, SM12 offers different connectors. This concept...
View ArticleNews in SCSM12 (Beta) #8 – Permissions for triggering System Center...
This question comes up a lot: “What permissions are needed to trigger runbooks in System Center Orchestrator?” Sure, you can give all service accounts administrative permissions on all components and...
View ArticleClik here to view.
Self Service Software Ordering (using SCSM, SCCM and SCO)
This is something I hear a lot: customers want their end users to be able to order new software for their computers using a self service portal. As soon as the request is approved (if an approval is...
View ArticleClik here to view.
More transparency in SLO Management by reusing the “Target Resolution Time”...
SM12 has a great feature for Service Level Management. I will not go into any details because this was already described here or here. With SM12 you are very flexible to deal with different service...
View Article
